Shipping policy

Shipping Policy

Order Processing

In-stock orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.

During unusually busy periods or circumstances outside our control, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping & Tracking

Shipping Options

Available shipping methods and rates are calculated at checkout based on the destination, package size, and weight. Standard and expedited shipping options may be available, including Ground, 2-Day, and Overnight services.

Please note that expedited shipping refers to the carrier's transit time AFTER the package has been shipped. Order processing time is separate. If you need an order by a specific date, please contact us before purchasing so we can help determine the best available shipping option. 

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier’s tracking system to update after your shipping confirmation is received.

U.S. Shipping

Pixie Pack Boutique currently ships website orders within the United States.

For customers outside the United States, select merchandise may be available through our eBay store, where eligible purchases can be handled through eBay’s international shipping services.

Address Changes

Please carefully verify your shipping address before completing your purchase.

If you notice an error after placing your order, contact us immediately at pixiepackboutique@gmail.com. We will make every reasonable effort to help, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

For security purposes, we may require an order with a shipping address change to be canceled and reordered using the correct shipping address.

Lost, Delayed or Damaged Packages

If your package appears to be lost, arrives damaged, or you experience another delivery problem, please contact us at pixiepackboutique@gmail.com.

For damaged shipments, please retain the merchandise, shipping box, and all original packaging and take photographs, as these may be needed to investigate the issue or submit a carrier claim.

Delivery

Carrier delivery estimates are estimates and are not guaranteed by Pixie Pack Boutique. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery times after a package has been shipped.

Questions

For questions regarding an order or shipment, please contact:

Pixie Pack Boutique
pixiepackboutique@gmail.com